Return & Refund Policy
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At ROVONDO, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer the possibility to return the product or submit a complaint. Below you will find detailed information regarding our returns and complaints process.
Most Common Reasons for Returns and Solutions
Product defect / quality issue:
If the product has a manufacturing defect or quality issue, please contact us. After verifying your claim, we will send a replacement product at no additional cost.
Incorrect size or color:
If the ordered size or color turned out to be unsuitable, the product may be returned or exchanged. Return shipping costs are the responsibility of the customer.
Change of mind:
If you change your mind after receiving your order and no longer wish to keep the product, a return or exchange is possible. Return shipping costs are the responsibility of the customer.
Wrong product received:
If you receive the wrong product or if an item is missing from your package, please contact us – we will send the correct product or propose another suitable solution.
Package damaged during transport:
If your package arrives damaged, please contact our team and send photos of the damage. After verification, we will send a replacement product.
Incorrect delivery address:
Please carefully check your delivery details when placing your order. If you notice an error, contact us as soon as possible so we can assist with correcting it.
Other issue:
If your issue is not listed above, please contact us – we will do our best to find the best solution.
Returns
Return Period
Customers have the right to return a purchased product within 100 days from the date of receiving the shipment, provided that:
- the product is unused
- the product remains in its original condition
- the original packaging and tags are included
- proof of purchase or order number is provided
Return Procedure
To start the return process, please contact us at:
info@rovondo.com
Please include in your message:
- order number
- reason for return
- photo of the product (if applicable)
Our customer support team will provide further instructions, including the return address.
Return Costs
Returns are made at the customer’s expense.
Products should be sent back to our warehouse in Asia. We recommend using a shipping service that offers parcel tracking.
ROVONDO is not responsible for packages lost during return transportation.
Refunds
Once we receive and inspect the returned product at our warehouse, we will process your refund within 14 business days.
The refund will be issued using the same payment method that was used when placing the order.
The refund covers the amount paid for the product and may be reduced by the original shipping costs, if applicable.
Non-Returnable Products
- personalized or custom-made products
- products damaged due to customer misuse
- products showing signs of use
Complaints
Your satisfaction is our priority. If the product you received is defective, damaged, or not in accordance with your order, you may submit a complaint.
How to Submit a Complaint
Contact us by email:
info@rovondo.com
Please provide:
- your order number
- a description of the issue
- photos showing the defect or discrepancy
After reviewing your request, we will inform you of the next steps.
Complaint Review Process
Complaints are reviewed within 14 business days from the date we receive the request.
If the complaint is accepted, we may offer:
- replacement with a new product
- refund
- another solution agreed upon with the customer
Contact
If you have any questions regarding returns or complaints, please contact us:
Email: info@rovondo.com
Our customer support team responds to messages from Monday to Friday as quickly as possible.
Thank you for choosing ROVONDO.